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New Aged Care Act

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Feedback and Complaints Policy

Blue Mountains Food Services encourages feedback from clients, carers, family, and the community in a variety of ways. This includes (but is not limited to):

Verbal feedback

Feedback via emails, letters, or social media

Surveys

Suggestion box

Feedback form provided to new consumers upon entry to the service

Feedback/complaints can be provided anonymously where preferred via feedback form, suggestion box or survey

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Statement of Rights

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Aged Care Code of Conduct

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Fees Policy

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Whistleblower
Policy

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Client Service Agreement

Get in touch!

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(02) 4759 2811

25 Livingstone Street

Lawson NSW 2783

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